Appointments

Advance Appointments

To book an advance appointment with a clinician, please ring the surgery on 0114 3054600 or visit the reception desk.  

Same Day Appointments

To book an appointment on the same day with a GP/Nurse, please ring the surgery on 0114 3054600 or visit the reception desk at 8am.  If you ring on the day and all the appointments have been taken you may be offered a call back by a GP/nurse to assess your urgency.

If you wish to be seen by a specific Doctor or Nurse please ask reception at the point of making the appointment.  We will try to meet your needs but this cannot be guaranteed.

We recognise that sometimes getting an appointment may not be easy, but we offer various alternatives, such as a mixture of pre-bookable and same day appointments with GPs, Nurses and Healthcare Assistants as well as access to Midwives, Health Visitors, Counsellors, Smoking Cessation Workers and Pharmacist. 

When phoning in you will be asked for the reason for your request, this will be so we can assign the best appointment for you.  Did you know that your local chemist can now handle many minor ailments? If you do not pay for your medication, this can be extended to the chemist on prescription items. Further details can be found under the section relating to the “Pharmacy Scheme”.

We always try and place you with the doctor of your choice but that may not always be possible. Please note all doctors and locums have full access to your full record.

Interpreters

If you require an interpreter, please ask at the time of booking.

Missed Appointments

When patients fail to attend a pre-booked appointment it prevents someone else being seen. If patients frequently fail to turn up or give enough cancellation notice (24 hours) they may be asked to register elsewhere.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Pharmacy Scheme

If you need help with your medicines, pharmacists can offer advice on the safe use of prescription and over-the-counter drugs.  They can also prescribe the morning after pill, and can offer support under the minor ailment scheme.

Many pharmacies offer the minor ailment scheme which can advise and treat common illnesses as listed below; please check with your chosen pharmacist to ensure that they provide this service before attending.

Blood and Test Results

We do not routinely phone patients with test results unless medication is urgently needed. It is your responsibility to call to check on your results. Please call after 10:30am.

Samples

Please ensure samples are in a sterile container (available from reception) and are correctly labelled with the name and date of birth of the patient together with the date they have been taken.  Samples should be accompanied by a completed request form from a doctor or nurse.  Please bring all samples in before 12:30pm to allow delivery to the hospital on the same day.